Team/ Program Assistant

Description

IFC—a member of the World Bank Group—is the largest global development institution focused on the private sector in emerging markets. We work with more than 2,000 businesses worldwide, using our capital, expertise, and influence to create markets and opportunities in the toughest areas of the world. In fiscal year 2018, we delivered more than $23 billion in long-term financing for developing countries, leveraging the power of the private sector to end extreme poverty and boost shared prosperity.

IFC’s Luanda office is seeking to recruit a highly motivated Team/Program Assistant to provide effective and efficient administrative support to the Country Office.  This person will contribute to the effective operation and administrative coordination of the Country Manager’s office and should be ready to step up to undertake new responsibilities and challenges with enthusiasm.

Duties and Accountabilities :

Duties will include, but are not limited to:

• Provide high quality support to the Country Manager and other staff in the office, including scheduling of appointments, monitor documents for signature/approval; monitor and follow up on issues and priorities; handle incoming correspondence and internal and external queries; draft and handle routine correspondence;
• Provide primary assistance in the implementation of the teams work program, including some specialized support in a specific area(s), e.g. mission preparation,  office management, procurement assistance, client and partners database management, information technology, editorial assistance, etc.
• Identify and resolve diverse issues/problems as they arise, which often requires interpretation of existing procedures and processes and independently determining the appropriate application;
• Help to set up the office’s functional structure, coordination of support functions such as drivers, reception, security, and Suggest ways to enhance work organization and effectiveness;
• Exercise quality enhancement function for project and other documents by ensuring adherence to departmental, and institutional guidelines;
• Serve as an information resource on status of projects/products and draft a variety of standard project-related correspondence;
• Act as back-up to other administrative support colleagues in the office/region in their absence or during a busy period.
• Undertake ad hoc duties that may be assigned by the Country Manager or the designated Country Office supervisor
• Work will involve frequent interaction with the following:
• Internal contacts: other VP units, World Bank as well as staff in all locations, locally and internationally.
• External contacts: Government Officials, Consultants, External Organizations, and other Service providers

Selection Criteria

• Bachelor’s degree with 3 – 5 years’ relevant work experience in a large multinational organization.
• Proficiency in office productivity tools (including MS Office, Excel, PowerPoint, Word, Outlook).
• High degree of judgment and tact in handling, processing and communicating matters of a sensitive and confidential nature;
• High degree of motivation, initiative, flexibility and reliability;
• Outstanding interpersonal skills to interact effectively with a range of contacts internally and externally and deal effectively with diverse situations which require good judgment, tact and diplomacy;
• Proven ability to work effectively in a team-orientated, multi-cultural environment, and function as an effective team member in various groups;
• Strong written and verbal communication skills to prepare draft communications and ensure quality of written outputs;
• Ability to produce high quality work under pressure;
• Effective time management and organizational skills;
• Fluency in Portuguese and English is essential

Poverty has no borders. Neither does excellence. This is why we continually search for qualified individuals with diverse backgrounds from around the globe. We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.