Country Execution Team Leader

At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service!

So, we offer:

i. Results orientation
ii. Improved commercial and leadership capabilities
iii. Interaction within broader Area for best practice sharing
iv. Creating network within the global organization
v. Understand market and customer drivers
vi. Improve understanding of how best to generate profit for Maersk.

Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk’s leadership position and contributing to the continuous success of the Maersk organization.

Ownership of vendor facing activities in the country to cost optimization and great customer satisfaction.

• Assure the accomplishment of vendor onboarding, proactive support and end-to-end issue resolution;
• Develop and execute cost savings plans in line with procurement to deliver a consistently deflationary cost profile while maintaining excellent standards of safety and reliability, including efficient planning and triangulation;
• Build strong and collaborative relationships with both established and new suppliers;
• Manage vendors to help deliver an excellent customer experience through timely and cost efficient delivery;
• In case required, may contact customers;
• Legal compliance related to Customs regulations and AEO obligations;
• Drive collaboration between cross-functional teams in scope of CX;
• Drive collaboration with HSUD customer facing teams.
• Apply products direction setting.

Performance improvement

• Identify process gaps and be actively involved in working on improvements to key processes to improve productivity and service levels to get on time delivery and proactive notification to the customer;
• Improve the asset utilization of key transport modes including contracted rail and truck networks;
• Drive process optimization for non physical products;
• Drive process efficiency, improve complaint resolution timeliness, optimize by challenging business rules/limitations and improve E2E service delivery to customers;
• Check for additional business opportunities on satisfactory resolution of issues.

Build and develop a strong team

• Empower the team to suggest alternate viable solutions and actively resolve customers complaints within stipulated timeframe;
• Share best practice and knowledge within the team

• Bachelor Degree;
• Fluent in English;
• 5+ Years of Experience within Logistic and Services (Freight Forwarding, Inland Distribution, Customs);
• Excellent stakeholder management and communication skills;
• Very organized, proactive and dynamic;
• Prioritization capabilities;
•  understanding of the local market landscape;
• Proven leadership skills and ability to create followership;
• Strong execution mindset;
• Solution oriented;
• Analytical;
• Team player;
• Customer oriented;
• Cost conscious and optimization;
• Continuous improvement.

Validade: 22/12/2020