General Manager

Main Responsibilities

• Contributes as a member of senior management in the country to annual processes for marketing, staffing and operational matters (e.g. opening and closing of laboratories, etc) pertaining to technical matters in support of the achievement of organisational strategy and objectives.
• Provides overall direction and management of technical and laboratory administrative and support functions to fulfil organisational objectives, achieving specific goals and maximising profit and efficiency.
• Sources, manages, motivates and trains laboratory staff to ensure that operational objectives are achieved.
• Assist with managing projects (e.g. opening of new laboratories) in accordance with agreed processes and in line with strategic objectives.
• Assist with the implementation of service levels and quality standards in accordance with the principles of Good Laboratory Practice, SADCAS accreditation requirements, standard operating procedures, turn-around time targets and service level agreements with clients, to ensure that the laboratory is constantly able to deliver a high quality, cost effective and safe service.
• Manages the correct application of quality assurance processes and standard operating procedures to ensure corrective actions are taken as required.
• Oversees asset management and procurement of goods to ensure the most effective utilisation of resources, optimisation of stock levels and cost containment.
• Generates management reports as required to monitor work and performance status of the laboratory and takes corrective action when required.
• Performs investigations into and resolve customer complaints to ensure a positive image of the organisation by clients and patients and to promote the services of the company.
• Oversees and monitors in-service training, seminars.
• Manages staff including recruitment, development, mentoring, disciplining when necessary and performance manages laboratory manager/s to ensure that service standards are met in pursuance of team and teh company strategic objectives.
• Adheres to professional conduct requirements in line with organisational policy and relevant professional body ethical standards and monitors compliance of own employees in this regard.
• Perform any other duties as defined by Management.

Requirements

• The General Manager must be registered as a Medical Technologist (in the relevant discipline where he/ she is practicing with the In-country Health Professions Council or must have a relevant Diploma, Degree in Management and or Business Administration.
• A minimum of 8 years working experience, including 3 to 5 years supervisory experience, in a relevant pathology laboratory environment.
• Certification in good clinical laboratory practice (GCLP) and basic health and safety as well as management training are desirable additional training requirements.
• Excellent interpersonal skills.
• Fluent in Portuguese and English.
• Availability to travel never necessary.