ICT System Engineer

Main Responsibilities

• Supports the OFFSHORE ICT SENIOR ENGINEER to ensure proper provision of IT computing resources to the offshore facility with the support of other stakeholders.
• Monitor, update and request modifications to the system  in order to prevent failures.
• Technical support to his/her direct responsible for the preparation of tasks.
• When requested, lead any intervention within the scope of his area of expertise.
• Monitor the values of the parameters and alarms in the systems with respect to the monitoring of operating conditions.
• Propose to his direct responsible the relevant actions to be taken to improve the availability and reliability of the systems.
• Ensure that all software is upgraded and that periodically backups are performed.
• Analyze the technical problems, identify the technical solution or refer it for the attention of a group with the corresponding technical level.
• With the support of his/her direct responsible identifies critical calls (VIP…).
• Keep the relevant teams involved constantly informed on any issue that could cause Business discontinuity onboard.
• Monitor the ticketing queues, when so provided for in clients’ operations.
• Carry out the processes of client service according to the quality monitoring standards established.
• With the support of HQ CYSE unit and his/her direct responsible, controls to provide security for operating systems, software, and data.
• Documents user support activity, such as system problems, corrective actions, resolution status, and completed equipment installations.
• Install new or modified hardware and software systems.

Requirements

• Degree in IT or similar.
• At least 3 years of experience in similar role/position.
• Good knowledge of IT architectures.
• Good and proven knowledge on installation and configuration of Servers (Windows, Linux, …).
• Good knowledge of virtualization (preferable VMWARE).
• Good Knowledge on Storage (preferable NETAPP).
• Good Knowledge of ITIL processes.
• Good Knowledge of DB (preferable SQL server DB).
• The successful candidate will be a good connoisseur in IT, with good client facing, service management and operations delivery skills.
• Technical experience in installation, configuration and support of servers and clients.
• Windows Server certification is a plus.
• Windows 10 and other MS certifications is a plus.
• VMWARE certification is a plus.
• NETAPP certification is a plus.
• SQL server DB certification is a plus.
• Fluent written & spoken English.