A oportunidade
Conheça a função e prepare a sua candidatura.
Role Purpose
- Provide 1st and 2nd level of support to M-Pesa systems and IT business processes. Provide ITIL management under M-Pesa ITIL Operations to cope with operational demand from existing and new services and suppliers.
Key Accountabilities and Decision Ownership
- Lead and develop ITIL Operations team in enhancing and growing skills and capabilities through effective knowledge sharing.
- Ensure expertise, quality and transparency on the end-to-end ITIL Operations and value delivered to organizational leaders and relevant stakeholders.
- Actively Support M-Pesa incident/ Change/ Problem/ Service Request/ Documentation and SLA Management.
- Lead and Support M-Pesa IT Business Continuity exercises.
- Act as a Senior SME and constantly search for opportunities to identify relevant technology trends and innovations that can improve ITIL Operations engineers’ skillset and overall technology roadmap.
- Deliver a service mentality and collaboration approach to enhance Continuous Service Improvement.
Core Competencies, Knowledge and Experience
- Understanding of the OSI Stack.
- Strong analytical and Planning skills, servant leadership, confident, Self-driven towards achieving goals.
- API, UNIX OS, SQL, Business Intelligence, Power BI, Oracle, Cloud experience.
- Excellent communication, presentation skills and fluent in both English and Portuguese.
- Solid experience with financial services.
Must Have Technical/ Professional Qualifications
- Degree in IT related field will be valuable and a minimum of 6 years’ experience in Information Technology.
- API and Linux Certification.
- ITIL Certification.
- AWS and Agile Certification