Account Manager: Public Enterprise

Role Purpose

This position is responsible for bringing new accounts and developing existing ones (wallet share increment) in order to increase revenue/bottom line and market share. As an account manager you will be required to prospect, maintain service and grow these relationships always using the “current” Company and Sales Strategy as your guideline and working towards achieving set objectives as prescribed by the Year on Year targets.

Key accountabilities and decision ownership

• Grow the business and revenue via gross connections , upgrades ,cross and up sales (voice, mobile data,M-pesa for enterprise,IOT & fixed solutions) and increased wallet share through achieving and exceeding monthly sales target required during financial year;
• Prospecting  and pipeline development  according to Line Manager’s  guidance;
• Increase voice and data lines from existing customers;
• Proactively recommend VAS  (Value Added Services)/ Data & IOT Solutions to customers in order to generate additional revenue to VM.

Core competencies, knowledge and experience

• Minimum 2 years professional experience in sales and customer service;
• Experience and Knowledge of Telecoms industry would be an advantage;
• Strong Sales Planning Skills;
• Strong Commercial deal structuring skills.

Must have technical/ professional qualifications

• Tertiary Education or Degree in Management or Sales fields an advantage.

Key performance indicators

• Achieve Renewals, New Lines and Revenue targets, and recommend possible upgrades solutions ,up and cross selling to the clients;
• Ensure that all customers under the portfolios are regularly visited according to set criteria;
• Ensure that Key accounts are given a differentiated treatment;
• Be able to make solutions and Deals proposal  presentations(Power Point) to big group of people up to board member level or Ministerial Level;
• Pipeline management and basic Accounting/Financial knowledge.