Travel Support Coordinator

Heading is recruiting for its client, an oil and gas company, a Travel Support Coordinator (M/F) to work in Maputo.

Main Responsibilities

• Knowledge user for INX-Inflight travel system;
• Daily Domestic and international flight booking  and accommodation  requests;
• Provide guidance and assistance on complex and/or large travel requests;
• Contribute to the development of processes and procedures;
• Act as backup for travel coordinator and assistants;
• Liaise with vendor regarding problems with system or upgrades;
• First level troubleshooting of external data source integration issues;
• Drive continuous improvement of travel programs;
• Help with Accommodation Procedures and POB management;
• Review travel associated invoices as well as statements for accuracy;
• Supervisor and Coordinate Travel & Accommodation Activities and Team work;
• Liaise with Travel Service Provider;
• Ensure compliance in all aspects of travel procedures;
• Coordinate assistance with maintenance Team.

Requirements

• Applicable Degree with a strong business management knowledge;
• In-depth knowledge of International and Domestic travel services;
• Excellent communication and people skills as interactions will be at all organizational levels;
• Strong focus on customer service and customer satisfaction, as well as experience in managing vendor relationship;
• Ability to build and maintain effective working relationship with clients;
• Possess good time keeping and organizational skills;
• Must speak, read and write English and Portuguese fluently;
• Problem solving skills;
• Excellent team player;
• Well-organized and reliable;
• Project management skills will be preferable;
• Fluent in Portuguese and English.