Shop Manager

The Shalina is seeking a Shop Manager.

Primary Responsibility

• Ensure hygiene, cleanliness, infrastructure, and visual merchandising for the outlet as per internal standards, local regulations and compliance requirements are met.
• Oversee delivery operations are efficient to ensure orders are delivered to customers as per agreed quality and quantity with the help of support staff.
• Manage promotional campaigns, advertising, announcements, and events.
• Receiving delivery of goods/products and ensuring quantity, quality against invoices as per norms.
• Routinely conduct audits for possessed inventory to ensure quality standards are met with considerations to control breakage, pilferage, etc.
• Engaging consumers and customers to collect feedback on products, pricing, and promotions and report to the Shop Operations Manager regularly.
• Prepare and submit stock requisitions to the operations/planning manager.
• Daily operational reports detailing sales, expenses, and inventory.

Requirements

Required Work Experience:

• Prior experience managing a B2B/B2C Branch preferably in FMCG or Pharmaceuticals Industry.

Education:

• Diploma/Bachelor’s degree in pharmaceutical/life sciences highly-preferred.

Required Knowledge:

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Required Skills:

• Delegation, Shop Planning, Shop Management, Budgeting, Sales Analysis, Competition tracking, Retail Management, Customer Focus.