IDEA User Technician

The FAO is seeking an IDEA User Technician.

Organizational Setting

As part of the Technical Assistance (TA) provided by FAO Angola within the framework of the World Bank-funded “Angola Smallholder Agricultural Transformation” project, FAO Angola will provide an institutional and sustainable IT system for the registration of farmers and pastoralists and the provision of technical packages to facilitate their access to agricultural subsidies and other services within the Rural Extension System. The goal is to deploy and customize an instance of the Identification, Delivery, and Empowerment Application (IDEA), a modular digital ecosystem developed by FAO which encompasses modules that support secure beneficiary registration and identification, management of the information collected, the digital management of technical packages (including but not limited to electronic vouchers, cash transfers and services), monitoring of interventions, reporting and visualization.

Reporting Lines

Under the general supervision of the FAO Representative in Angola, the direct supervision AFAOR and in close collaboration with the Information Management System unit of the Office of Emergencies and Resilience (OER).

Technical Focus

The incumbent will be in charge of the overall coordination of the project, as well as providing information management support to other projects implemented by FAO Angola which will require the deployment of the IDEA system.

Tasks and Responsibilities

• Analyse, understand, confirm and regularly communicate the project’s information needs (including beneficiaries’ personal data);
• In close collaboration with the OER IDEA unit, ensure the alignment and adaptation of the IDEA information system to these needs;
• Contribute to the identification and definition of new functionalities and/or required adaptations to optimize the system in line with the expectations and requirements of the project, by undertaking tests and post-implementation reviews;
• Manage the configuration of IDEA’s mobile and online applications for beneficiary and assistance tracking, including configuration of data collection devices;
• Provide technical support (direct and remote) to FAO Angola staff, implementing partners, traders, financial service providers (mobile operators, banks, etc.) and other involved parties when they encounter difficulties when using and implementing the IT system;
• In coordination with the CTA and the National Coordinator, help ensure the integration of IDEA with other project and FAO systems, or with external systems such as financial services used within the project;
• Acquire a good understanding of FAO IT standards and requirements;
• Develop and oversee the implementation of a data management plan to track the deployment of IDEA, including key milestones, timelines, roles and responsibilities, resource planning, and data protection considerations;
• In coordination with the National Coordinator, prepare documents, presentations and videos to complement training and facilitate learning for new users of the system (both for FAO Angola staff and for implementing partners);
• Undertake frequent field missions to support the piloting and deployment of IDEA and to provide direct support to system users;
• Support the implementation of data collection activities, conduct data quality checks and provide feedback to investigators;
• In coordination with the CTA and the National Coordinator, support the collection, management and storage of geographic data;
• Extract (in appropriate formats) collected data to present to FAO staff and other relevant stakeholders for analysis and support project reporting;
• Collaborate with FAO Angola Programme and Monitoring and Evaluation units to ensure that all project information needs are considered;
• Perform any other task as may be required.

Candidates Will Be Assessed Against the Following

Minimum Requirements   

• Bachelor´s degree in data science, computer science, software engineering, information technology management, or another relevant technical field;
• 5 years of relevant experience in in computer science, data science, software engineering, information technology management or other relevant technical field;
• Working knowledge of English and Portuguese;
• National of Angola

FAO Core Competencies

• Results Focus;
• Teamwork;
• Communication;
• Building Effective Relationships;
• Knowledge Sharing and Continuous Improvement.

Technical/Functional Skills

• Relevance and breadth of experience related to the management of large databases, IT tools, geographic information systems (GIS), and dashboard software;
• Strong analytical skills with the ability to analyse and interpret information and derive key messages;
• Strong oral and written communication skills, ability to clearly articulate ideas to internal and external stakeholders;
• Good knowledge of the use of data collection platforms such as Kobo toolbox;
• Proficiency in MS Office (Word, Excel, Access, Outlook);
• Experience and ability to work in a multicultural and multidisciplinary context.

Additional Information

• FAO does not charge a fee at any stage of the recruitment process (application, interview meeting, processing)
• Applications received after the closing date will not be accepted
• Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/ 
• For additional employment opportunities visit the FAO employment website: http://www.fao.org/employment/home/en/
•  Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

FAO seeks gender, geographical and linguistic diversity in its staff and international consultants in order to best serve FAO Members in all regions.

How to Apply

• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills.
• Candidates are requested to attach a letter of motivation to the online profile.
• Once your profile is completed, please apply, and submit your application.
• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications.
• Incomplete applications will not be considered.
• Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application.
• Only applications received through the FAO recruitment portal will be considered.
• Your application will be screened based on the information provided in your online profile.
• We encourage applicants to submit the application well before the deadline date.

If you need help or have queries, please create a one-time registration with FAO’s client support team for further assistance: https://fao.service-now.com/csp.