Service Center Team Manager

The Alfa Laval is seeking a Service Center Team Manager.

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Responsible for leading, developing and securing a high performing Service Centre organization in line with the overall Service strategy and the Alfa Laval culture in order to:

• Create an excellent customer experience.
• Deliver service excellence – safety, quality, delivery and cost.
• Meet and develop the service market demands supporting service growth opportunities.

The main activities of the position include the following:

• Secure a strong QHSE culture within the service centre.
• Manage and develop capabilities needed to support the overall service strategy
• Responsible for the Service Centre cost centre forecast and result including investments and managing progress against financial targets.
• Implement and follow up on relevant KPIs to measure and improve performance.
• Drive continuous safety and efficiency improvements as well as innovative processes and technologies and implement change management to adapt to new market demands and increase the competitiveness of the service center.
• Ensure that service jobs are executed according to importance in close cooperation with sales and deviations are reported and aligned with sales.
• Lead the Service Centre team giving direction and ensuring that they are performing with a strong customer orientated mindset.
• Develop, motivate and coach direct reports and secure a proper competence development.
• Adapt quickly ensuring availability of internal and external resources based on customer demands.
• Identify and manage high quality sub-suppliers for repairs and reconditioning and general purchases optimizing cost and ensuring high quality service.
• Manage customer relationships internally and externally towards delivering an excellent customer experience.
• Support proactive service sales by lead generation in collaboration with service sales.