Business Change Manager

The DSV – Global Transport and Logistics is seeking a Business Change Manager.

Main Purpose of The Role

• The role is to support and train in planning, delivery and rollout of systems, processes, and changes within DSV Air & Sea. This will include System Upgrade testing and rollouts as well as Level 1 Business Support.

Minimum Requirements

• Minimum of 3 years job related experience in courier and freight forwarding.
• Strong administration skills.
• Willing to travel both in South Africa and Sub-Sahara Africa.

Qualifications

• Matric (essential).
• Advantageous to have Industry level qualification/ tertiary qualification.

Computer packages

• Advanced: MS Word, Excel, PowerPoint, and Outlook.
• CargoWise One.

Duties and Responsibilities

Main

• Help plan, design, develop and maintain training materials, quick reference guides, Frequently Asked Questions (FAQs) etc. in accordance to ISO standards.
• Educate and instruct new employees on how to use different business systems in line with Local/Global SOPs and CW1 Blueprint.
  • Cargowise CW1 (Ops System).
  • Any other DSV system/application.
• Educate existing employees on expansion/refresher training in line with Local/Global policies and procedures.
  • Cargowise CW1 (Ops System).
  • Any other DSV system/application.
• Facilitating of changes and training thereof in systems and processes of staff.
• Facilitate/Train other Air & Sea related training.
• Assist with Country rollouts (SA & SSA).
• Assist with system/application rollouts (SA & SSA).
• Assist and manage change management related activities.
• Cargowise CW1, eDC and C2C Report management.
• Cargowise CW1, eDC and C2C System Testing (UAT).
• eDC and WMS.
• Operations KPI monitoring.

Other

• Assist in developing and maintaining training curricula, course descriptions, class schedules, evaluation criteria, learning paths, and attendance records.
• Perform necessary assessment to determine competency and provide training where applicable.
• Perform User Acceptance Tests pertaining to system related changes.
• Maintaining training records.
• Project manage system related projects.
• Assume other duties as may be assigned from time to time by your supervisor.
• Drive Best Practice.
• Performance and Progress Monitoring.
• Manage Communications.
• Address Concerns, system issues/errors and follow-up with Regional and Global counterparts.
• Log tickets for Country issues.
• Ensure that all change initiatives in organization are understood, that users are prepared to adopt the new ways of working ensuring that business processes, working practices, systems and support structures across the business are adjusted to drive tangible and non-tangible business benefits.
• Maintain a strong focus on people and how changes impact them to ensure business risks are mitigated and the impact to people is minimized.
• Ensure that specific projects meet objectives, on time and on budget by increasing colleague’s adoption of the new way of working and usage of new processes, systems and technology achieving measured improvements in business operations.
• Optimization of services and achievement of best practice standards.
• Support performance delivery against targets/key performance indicators/outcome measures.
• Providing coaching to enable service re-design knowledge transfer for operational managers alongside the development of a continuous improvement culture.
• Providing reports to management to give them full visibility of current statues and work with them on improvement plans.
• Assist and manage change management related activities.
• Project management – small system related projects.
• Knowledge and understanding of customer facing applications (myDSV; eDC; Reports etc.).
• Knowledge and understanding of Business Supporting Applications (Power BI).

Added Advantages

• Knowledge Electronic Data Interchanges and Interfaces.
• Experience in training and facilitation of computer systems/applications.
• Managing or facilitating change – Systems or Processes (Change Management fundamentals).
• Managing or facilitating Projects – Systems or Processes (Project Management fundamentals).
• Experience in Freight Forwarding in Sub-Sahara African Countries.
• Ability to self-manage.
• Fluent in English.
• Excellent written and verbal communication skills.
• Must have reliable transport to and from work.
• Ability to work overtime and flexible hours.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.