Senior Desktop Support Engineer Tempo Inteiro

Job Description:

Key Responsibilities:

The position will involve but is not limited to the following areas of responsibility:

• Diagnose and resolve day to day technical issues
• Escalate IT issues to Regional/global IT Infrastructure Management where necessary
• Responsible for managing Inventory and champion stock control.
• Provide remote support to users in other regions.
• Undertake small to medium-sized IT projects as instructed by the Regional/global teams.
• Provide End User and server support throughout Angola and AFRICA region
• Support and maintain Server, Network and Server room under instruction from global teams
• Setting up and configuring new equipment in line with business expectations
• Adhere and actively work to maintaining global IT standards
• Provide effective basic user training and new user inductions,
• Install and troubleshoot authorized software.
• Ensuring security and upgrades are applied correctly and kept up to end user equipment.
• Antivirus installation on all end User equipment
• Responsible for logging and tracking warranty repairs
• Reporting faults and maintaining records on server and site outages.
• Completing internal user/desk moves including peripherals and printers.
• Patching of network and phones
• Ensuring neat and well maintained Desks, Meeting, patch and server rooms.
• Ensure all IT equipment in meeting rooms are neat and functional state.
• Complete daily site checks
• Submit weekly reports to the Regional/global team
• Requesting and tracking of IT purchases.
• Providing basic support and troubleshooting on APC and related UPS/Cabinet Power equipment

Other Responsibilities:

• Prepare documents, meeting materials and correspondence
• Perform basic administrative support duties as required to meet specific operational objectives
• Perform miscellaneous job-related duties as assigned by the Regional/global teams
• Assist with weekend on call support as and when required or as assigned by Regional/global teams
• Work extra hours to meet deadlines, as required and where reasonable
• Provide assistance as required to the Regional IT Infra teams
• Provide assistance and support to colleagues in IT-related matters
• Ensure that a high level of customer service and support is provided to all internal and external customers

Key Responsibilities:

Responsible for supporting and maintaining all IT-related hardware/software (Servers, Routers, Switches, Desktops/Laptops…etc.) as well as Supporting and assisting in the maintenance of all IT Infrastructure – Including but not limited to CCTV, UPS/Backup Power, Mobile Phones, Wireless devices installed onsite.

Requirements:

• Work Experience with Information Systems
• Information Technology Degree
• Strong diagnostic/ troubleshooting skills must have an abiding curiosity and interest in IT
• Must Speak English