Facilities Manager

Tempo Inteiro Luanda, Angola Puma

Puma Energy is a global integrated midstream and downstream oil company active in close to 45 countries. Formed in 1997 in Central America, Puma Energy has since expanded its activities worldwide, achieving rapid growth, diversification and product line development. The company directly manages over 7,500 employees. Headquartered in Singapore, it has regional hubs in Johannesburg (South Africa), San Juan (Puerto Rico), Brisbane (Australia) and Tallinn (Estonia).

Puma Energy’s core activities in the midstream sector include the supply, storage and transportation of petroleum products. Puma Energy’s activities are underpinned by investment in infrastructure which optimises supply chain systems, capturing value as both asset owner and marketer of product. Puma Energy’s downstream activities include the distribution, retail sales and wholesale of a wide range of refined products, with additional product offerings in the lubricants, bitumen, LPG and marine bunkering sectors. Puma Energy currently has a global network of over 2,000 retail service stations. Puma Energy also provides a robust platform for independent entrepreneurs to develop their businesses, by providing a viable alternative to traditional market supply sources.

Job Description:

The Support Services Manager must be a team player and work with other members of the larger DT team to meet all key performance requirements relating to property and services for the Angola portfolio

Facilities Operations

  • Strategic review of service and supply contracts to determine value for Angola sites.  Assist DT procurement with the renegotiation and tendering where necessary in accordance with agreed procurement guidelines;
  • Actively participate in Strategic planning issues with all business lines where required;
  • Managing all service contracts, including inspections and quality management of service delivery;
  • Assist in the development and implementation of building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems, including Protocol, Technical and Non-Technical services;
  • Assist with the preparation of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts;
  • Ensure that the tender documentation; evaluation of tenders; preparation of contracts takes place in accordance with the groups standards;
  • Assist in the development and implementation of a Preventive and Planned Maintenance programme to minimise maintenance, repair and replacement costs together with minimising the risk of plant failure across the Angola portfolio;
  • Work with the Client Asset Management Team to ensure risk compliance as stipulated by the Group’s Corporate Standards;
  • Undertake regular and periodic inspections of the Properties to determine if any repair/replacement works are required and advise the Regional Facilities Manger in respect thereof;
  • Inform the Regional Facilities Manager and  of all statutory notices, requirements and regulations from Angola Government, Statutory Boards or other authorities in relation to the Properties;
  • Develop guidelines and strategies for the effective operation of all facilities in conjunction with the Regional Facilities Manager;
  • Ensuring quality occupant service.  Specific duties may include:
  • Ensure that the Service Desk effectively  operates to ensure service standards are maintained
  • Evaluating service response time and analysing occupant service request trends and suggestions;
  • Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user;
  • Recommending continuous quality improvement practices for services provided to the Group;
  • To co-ordinate and monitor the contractor management program;
  • Ensure data integrity of all systems and audit data from time to time;
  • Ensure the team is well trained on all facilities policies and procedures as well as systems;
  • Assign buddies for new team members to ensure team work, consistency & rationalization of the team;
  • Develop initiatives and strategies that lead to cost savings;
  • Pro-actively develop and manage business unit relationships ensuring that the expected service levels are achieved;
  • To lead by example and groom the team in achieving maximum client satisfaction level;
  • Ensure and complete periodic reporting to meet group expectations and internal requirements regionally;
  • Ensure that the team delivers meaningful inputs in the development of monthly management reports;
  • Assist in the budgeting and forecasting process and provide portfolio data;
  • Actively encourage an environment that supports teamwork, co-operation & performance excellence within the team;
  • Act as manager and a coach for the team ensuring high staff morale, trust and work ethics;
  • Ensure the effective completion of all incident reports;
  • Ensure that the team effectively manages the business relationship and resolves issues, if any;
  • Ensure all budgets are updated on time and analysis is presented as required;
  • Lead local savings initiatives towards regional target achievement, if any;
  • Ensure Vendor Relationships are built on trust and managed to the maximum benefit for the Group;
  • To ensure that the Facilities team reports on time and pre-empts the Group’s concerns;
  • Training & Upkeep/updation of information – policies and procedures, etc;
  • Be at the forefront of building continuous improvement of processes and ensuring consistency;
  • Team building & motivation;
  • Sets objectives and measurable goals and motivates others to achieve them;
  • Acts as leadership role model by behaving consistently within cultural requirements;
  • Coaches and develops staff and provides regular feedback and guidance;
  • Set stretch targets for self and others, monitors and manages individual and team performance;
  • Is able to make difficult decisions and resolve problems or improve operations;
  • Actively searches out opportunities to achieve best results;
  • Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients;
  • Regularly communicates vision, strategy, plans and performance in a clear and motivational manner;
  • Listens effectively and communicates through actions and exemple.

Key Responsibilities:

The Support Services Manager must be a team player and work with other members of the larger DT team to meet all key performance requirements relating to property and services for the Angola portfolio.


Work Experience:

  • Business Administration/Management


  • Diploma: Business Administration/Management


  • Ability and motivation to work both strategically as well as “hand-on”


English, Portuguese

  • Applications have closed

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