Technician (Level 3)

Luanda Cummins

Description

Cummins are searching for a senior Technician, experienced in preventative maintenance, engine overhaul and coaching/developing more junior employees to support our team.
  • Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site;
  • Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs;
  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site;
  • Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field;
  • Escalates unresolved issues to product specialists or supervisor;
  • Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
  • Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens;
  • Identifies additional sales and service opportunities with customer;
  • Completes training in line with skill and business requirements;
  • Maintains service vehicle and tools for cleanliness and proper operation;
  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Qualifications

Education, Licenses, Certifications
  • Apprentice Trained Engine Technician (Preferred)
  • Vocational diploma from relevant technical institution
    Locally valid driving permit.

Experience

  • Significant field service work experience, with experience operating within a mining environment;
  • Expert level knowledge of and/or experience with engine products;
  • Strong customer service experience;
  • Experience providing technical advice and coaching to more junior technicians (preferred);
  • Must have engine overhaul experience ;
  • Portuguese and English Speaking;
  • Min 5 Years Experience;
  • Good Report writing;
  • Good work ethics with ability to work under pressure;
  • Able to work rotational shifts.

Validade: 22/07/2020

Para se candidatar a esta vaga visite cummins.taleo.net.



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